33pko's Privacy Policy

During registration and use of 33pko, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification purposes — for users aged 21 and above only)
• Email address and mobile number
• National ID (NID) or passport number (during KYC verification)
• Current address

1.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

Note: Full card numbers or bank PINs/passwords are never collected or stored by us.

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Page visit duration, click patterns, and navigation paths
• Cookie and session data (see details below)
• Login time and location (geolocation — general)

1.4 Communication Information

• Messages and complaints submitted via live chat and email support
• Support ticket contents

Collected information is used for the following legitimate and necessary purposes:

• Account management: Registration, login, account verification, and security.
• Age and identity verification: Completing the KYC (Know Your Customer) process and preventing access by minors.
• Financial transaction processing: Completing deposits and withdrawals and maintaining transaction history.
• Customer service: Providing assistance via 24/7 live chat and email.
• Fraud and abuse prevention: Detecting suspicious activity and ensuring anti-money laundering (AML) compliance.
• Platform improvement: Analyzing user experience to improve service quality.
• Responsible gaming: Identifying signs of excessive play and providing support.
• Communication: Sending important account-related notifications (consent is obtained before sending promotional emails).

33pko follows industry-standard technology and processes to keep your information secure.

3.1 Technical Security Measures

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall and intrusion detection: Servers are protected with multiple layers of security.
• Access control: Only authorized personnel can access personal information.
• Regular security audits: Periodic audits are conducted to identify vulnerabilities.

3.2 Data Retention Period

Information is retained while the account is active. Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal obligations and financial record-keeping requirements. Once that period has passed, the information is securely deleted or anonymized.

3.3 Response to Data Breaches

If a security breach occurs and it appears that your information may be affected, 33pko will notify you as quickly as possible and take the necessary steps.

33pko does not sell your personal information. Information may be shared with third parties only in the following limited cases and only to the extent necessary:

4.1 Service Providers

Information may be shared under contract with trusted third parties providing services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification (KYC), technology infrastructure, and cybersecurity. These parties may use the information only for specified purposes and are subject to strict confidentiality obligations.

4.2 Legal Requirements

Information may be disclosed in response to applicable law, a court order, or a legitimate request from authorities. Only the minimum necessary information will be disclosed in such cases.

4.3 Business Restructuring

If any change occurs to 33pko's business structure (such as a merger or acquisition), data may be transferred; however, the terms of this policy will remain in effect and you will be notified in advance.

4.4 No Sharing for Marketing Purposes

No information is sold or provided to third-party marketers without your explicit consent. 33pko never passes your information to other organizations for commercial purposes.

Cookies and similar tracking technologies are used on 33pko's website and applications.

5.1 Types of Cookies We Use

• Essential cookies: Necessary to keep login sessions active and ensure security. These cannot be disabled.
• Functional cookies: Help remember your preferences (language, settings).
• Analytics cookies: Used to understand site usage and improve services. This information is aggregated and anonymized.

5.2 Cookie Controls

You can control or block cookies by changing your browser settings. Please note that disabling essential cookies will prevent the platform from functioning properly and you will not be able to log in.

33pko respects your rights regarding your information. You have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted; however, complete deletion may not be possible where legal or regulatory obligations exist.
• Right to Object: You have the right to object to the use of your information for marketing purposes.
• Right to Portability: You may request to receive your information in a common format.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, email [email protected]. We will respond to your request as quickly as possible, generally within 30 days.

33pko provides services only to users aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21. Age is verified at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

If you believe that we hold information about a minor, please contact us at [email protected].

33pko's servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers comply with the terms of this privacy policy and that your information remains adequately protected. We put in place appropriate contractual safeguards for international data transfers.

If you gave your consent at the time of registration or at any point thereafter, we may contact you by email about 33pko bonuses, promotions, and updates. You may opt out of these communications at any time by clicking the unsubscribe link at the bottom of any email or by writing to [email protected].

Please note that even if you opt out of marketing communications, important notifications related to account management and security will continue to be sent.

This privacy policy may be updated from time to time due to business needs, new technology, or legal changes. If significant changes are made, we will notify you at your registered email address and a new version will be published on this page.

Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.